| These are the only options there.
How would you like to respond to this claim?
PayPal will review the information and determine whether the claim can be closed.
Thank you for your cooperation.
I have not posted the item and I would like to refund the payment.
I can provide proof of postage to the address on the Transaction Details page.
I have refunded the payment for this transaction.
None of these apply to me.
I also want to explain my side and not just choose from those options above because obviously, those options are buyer biased. | 
