Frozen Account

Boink · 10-15-2008, 10:49 AM

Damn, I see people cheating all the time and never get caught yet I am a legit player and was frozen for 'attempting to scam neopoints, pets, or accounts from other users' What the fuck? I barley even chat on the boards and I have never implied that I wanted someones stuff. Apparently there is a corporate number you can call who will give you extensive details on the situation. Even if I dont get it back, I just want to know what I did to make it look like I was scamming.

Feel free to PM it to me, thanks =)

**Pokerface** · 10-15-2008, 12:00 PM

A corporate number to call?

That would be awesome if they had something like that on Gaia...

It seems like that happens a lot on Neo. DX

munster_poo · 10-15-2008, 12:13 PM

818-551-4338

That's a number you can call, but I don't know if it's the number you want, this is the number that goes with their business information, so it may be a directory?

**xzNoobxz** · 10-15-2008, 01:23 PM

If someone got a hold of your password with a bad IP, and then didn't do anything on your account but it had a pin or something, then they might of just logged off and Neopets just bans like every account that has been logged into with a bad IP.

aca24 · 10-15-2008, 02:05 PM

Quote:

Originally Posted by Pokerface

A corporate number to call?

That would be awesome if they had something like that on Gaia...

It seems like that happens a lot on Neo. DX

"we're sorry, you have reached a number that has been disconnected or is no longer in service"

cookieface · 10-15-2008, 02:55 PM

I'm sorry to welcome you to the world of unfairly frozen players

Is it possible someone got hold of your password somehow (keylogger, cg, etc) and things were pinned so they got it iced by swearing/scamming?

TNT needs to have measures in place to protect people from this scenario - pinning everything including self-freeze is useless if someone can just cuss on the boards and get you iced. If that happened, you'd never get your account back because they won't believe you.

Anyhoo, as for numbers - you could try calling their Premium line, but the guy there is useless. They don't treat free customers nicely, which is stupid considering they could be potential customers :/

Someone did post about a corporate number/email you can contact, but I can't locate the actual info. If someone knows what it is, do share, though it's probably better to distribute it via PM.

goodhomeboy · 10-15-2008, 03:28 PM

Ya ... chatting on the boards can get your account frozen... trust me i got 2 accounts frozen just by talking on the boards..

**abcdshawn123** · 10-15-2008, 07:54 PM

wow. i'm sorry :c

divinity · 10-16-2008, 06:22 PM

Sigh at TNT. Can't do anything without getting frozen. The only safe way is to do nothing at all.

aca24 · 10-17-2008, 09:01 AM

i must have jinxed myself, all my accounts took weeks to get caught, now my last 4 ive made have been frozen because

This user has a history of breaking the rules with new accounts even after previous accounts have been warned and/or frozen.

ive changed the emails on the accounts so its not that.. its not an ip ban either since i can make the accounts right? is there any way around it?