Responding to Paypal Claims?

[Misery]

Anyone here know how?
I just had someone file a claim on me on Paypal after I sent him his order.
Now Paypal keeps bugging me to respond to the claim but I don't know how. T_T
Help please?

[lil]

Don't they send you a letter by mail for the claim?

[Misery]

Nope.
Only by email.
I tried responding to the email but it seems that they don't receive it because they sent me an email again asking me to respond.
I was able to respond to a claim before, I just forgot how to since it was a pretty long time before I encountered another fraudulent buyer. :K

[GotRice[?]]

you respond it in the resolution centre

[Misery]

These are the only options there.
How would you like to respond to this claim?


PayPal will review the information and determine whether the claim can be closed.

Thank you for your cooperation.

I have not posted the item and I would like to refund the payment.
I can provide proof of postage to the address on the Transaction Details page.
I have refunded the payment for this transaction.
None of these apply to me.

I also want to explain my side and not just choose from those options above because obviously, those options are buyer biased.

[GotRice[?]]

not really. If you got proof that you sent the item, like a reciept or something, paypal can check that.

If you sent the order- you should always have something to prove you sent it

[Misery]

It was a virtual item order, a.k.a. Neopoints..lol.

[GotRice[?]]

lmao lol

I've never dealt with anyone disputing neopoint sales. I'm sure paypal will do something, cus anyone could just dispute after recieving heir nps

[Misery]

I doubt they'll do anything about it.
It's still the same as 2 years ago. :(
I can't even reply to the claim x_x

[Wilfukguys]

They have been sending e-mails to my account for about half a year now lol.
Since people did charge backs and i was 60 in the hole.
I never replied to them.
Never solved the problem.
Still 60 in the hole xD